This website is operated by Hello Kelly Boutique (the "Boutique," "we," "us," or "our"). By accessing or using our website www.hellokellyboutique.com.au (the "Site"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.
1. Acceptance of Terms
By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and any additional guidelines, rules, or terms that may be posted on the Site from time to time. If you do not agree to these Terms, please do not use our Website.  
2. Products and Pricing

• We offer a curated collection of gifts and accessories. Product descriptions and pricing are subject to change without notice.

• We make every effort to display product colors and details accurately, but we cannot guarantee that your device's display will reflect the actual product.  

• All product descriptions and images are provided for informational purposes only. We strive for accuracy, but colours and details may vary slightly.

• Prices are listed in Australian Dollars (AUD) and are subject to change without notice.

• We reserve the right to limit the quantities of any products offered.

3. Orders and Payment

• By placing an order, you make an offer to purchase the products in your cart.

• All orders are subject to acceptance by us. We may refuse to accept an order for any reason.

• Payment must be made using the accepted credit card methods outlined on our Payment page. You represent and warrant that you are authorized to use the payment method you provide.

• All billing and shipping information provided must be accurate.

4. Shipping

• Our Shipping Policy outlines our shipping methods, costs, and estimated delivery times. Please refer to our Shipping Policy page for details.  

• Our shipping policy, as outlined on our Shipping Policy page, governs the shipment of products purchased from our Website. Please refer to that page for details on shipping costs, delivery times, and other related information.

5. Returns and Exchanges 

• Our Return Policy details the process for returns, exchanges, and refunds. Please refer to our dedicated Return Policy page for eligibility and instructions. 

• Our return policy, as outlined on our Return Policy page, governs the return and exchange of products purchased from our Website. Please refer to that page for details on eligibility, processes, and timelines.

6. Intellectual Property

• All content on the Site, including but not limited to text, graphics, logos, images, videos, and software, is the property of Hello Kelly Boutique or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws.  

• You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.  

• You may not reproduce, modify, distribute, display, or create derivative works of any content on the Site without our prior written consent.  

• "Hello Kitty" and related trademarks are the property of Sanrio Co., Ltd. "Miffy" and related trademarks are the property of Mercis BV. 

6. User Conduct

• You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the Site.  

• You agree not to:

  • Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.  

  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

  • Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available.  

  • Attempt to gain unauthorized access to any portion of the Site or any other systems or networks connected to the Site.  

7. Indemnity  
You agree to indemnify, defend, and hold harmless Hello Kelly Boutique, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another party.  
8. Disclaimer of Warranties
The Site and all content, products, and services offered through the Site are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.  
We do not warrant that the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make the Site available are free of viruses or other harmful components.  
9. Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall Hello Kelly Boutique be liable for any indirect, incidental, special, consequential, or punitive damages (including, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses) arising out of or in any way connected with your access to or use of the Site, your inability to access or use the Site, or any products or services purchased through the Site, even if we have been advised of the possibility of such damages.  
Our total liability to you for any and all claims arising out of or in any way connected with these Terms or your use of the Site shall not exceed the total amount paid by you to us for the products or services in question.  
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia for the resolution of any disputes arising out of or relating to these Terms or your use of the Site.  
11. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand our practices regarding the collection, use, and disclosure of your personal information.  
 

Hello Kelly Boutique - Privacy Policy
This Privacy Policy explains how Hello Kelly Boutique ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website www.hellokellyboutique.com.au (the "Site") or purchase products from us.
1. Information We Collect
We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and shipping/billing address.  

• Account Information: If you create an account, your username and password.

• Order Information: Details about the products you purchase and your order history.

• Payment Information: Credit card details (processed securely by our payment gateway; we do not store your full card details).

• Browsing Information: Your IP address, browser type, device information, and browsing activity on our Site (collected through cookies and similar technologies).

• Communications: Records of your communications with us (e.g., emails, chat logs).

2. How We Use Your Information
We may use your personal information for the following purposes:

• To process and fulfill your orders.

• To communicate with you about your orders, shipping updates, and customer service inquiries.  

• To personalize your experience on our Site and recommend products that may be of interest to you.

• To send you marketing communications (with your consent, where required by law).

• To improve our Site and services.

• To prevent fraud and protect the security of our Site and customers.

• To comply with legal obligations.

3. How We Share Your Information
We may share your personal information with the following third parties:  

• Service Providers: Third-party vendors who assist us with website hosting, payment processing, shipping, email marketing, and analytics. These providers are contractually obligated to protect your information.  

• Payment Gateways: To securely process your credit card payments.

• Shipping Carriers: To deliver your orders.

• Legal Authorities: If required by law or legal process.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We will not sell your personal information to third parties.
4. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., pixels, web beacons) to collect browsing information and enhance your experience on our Site. You can manage your cookie preferences through your browser settings.  
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:  

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.  

• Deletion: Request that we delete your personal information (subject to certain exceptions).  

• Objection to Processing: Object to the processing of your personal information for certain purposes (e.g., direct marketing).

• Restriction of Processing: Request that we restrict the processing of your personal information.

• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.  

To exercise these rights, please contact us at www.hellokellyboutique.com.au via the Contact page. We may require you to verify your identity before responding to your request.  
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and access controls. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised Privacy Policy.  

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10. Changes to Terms

Hello Kelly Boutique reserves the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised Terms.

12. Contact Us
If you have any questions or concerns about our Terms of Service or Privacy Policy, please contact us at info@hellokellyboutique.com.au