Our Commitment:

We want you to be completely satisfied with your purchase. If for any reason you're not, we're happy to offer a return or exchange within 30 days of receiving your order.

Eligibility:

• Items must be returned in their original condition, unused, and with all tags and packaging intact.

• Proof of purchase is required.

• Personal items and earrings are non-returnable due to hygiene and safety reasons. 

Return Process:

1. Contact Us: Send your return request to us within 30 days of receiving your order to initiate a return. Please include your order number and the reason for your return.

2. Return Authorisation: We will provide you with a return authorisation and instructions on how to send your item back.

3. Packaging: Carefully package the item to prevent damage during transit.

4. Shipping: You are responsible for return shipping costs unless the item is faulty or incorrect.

5. Inspection: Once we receive your return, we will inspect the item and process your refund or exchange.

Refunds:

• Refunds will be issued to the original payment method within 5 business days of receiving your returned item.

• Shipping costs are non-refundable unless the item is faulty or incorrect.

Exchanges:

• Exchanges are subject to availability.

• If the item you requested is unavailable, we will issue a refund.

Faulty or Incorrect Items:

• If you receive a faulty or incorrect item, please contact us immediately.

• We will provide a prepaid return shipping label and either replace the item or issue a full refund.